AOVO WARRANTY STATEMENT

Summary：

  1. From the date of delivery, if the product from AOVO official store has quality problems, we accept full refund in 30 days.
  2. If the products has any quality problem in 30 days, and our engineer can not solve the problem, we accept replacement request, or if customer needs refund, we offer shipping fee.
  3. For the orders from 30 days to 60 days, if customers want to return the products, we provide a 2/3 sales amount refund service, For the orders from 61 days to 90 days, if customers want to return the products, we provide a 1/3 sales amount refund service, customer offer the shipping back fee 30EUR, payment link: https://www.aovoscooter.com/product/aovo-official-shipping-fee-for-return-refund/
  4. For the orders from 30 days to 90 days,We also provide spare parts and general maintenance service. Does not support order replacement, only accept repairs service, and customer need offer partial repairs & shipping fee 40EUR, payment link: https://www.aovoscooter.com/product/aovo-official-shipping-fee-for-return-refund-product-was-used-exceed-90-days/
  5. For the orders within 90 days to 180 days, we can accept accessories providing guarantee, not including battery.
  6.  Battery: If the electric scooter fails due to battery failure within one month, it can provide free replacement. If more than 1 month but within 3 months, customers need to pay half price to buy batteries. More than 3 months, the customer bears the full battery purchase cost

AOVO Official offer 90 days repairs service, Accessories providing warranty in 180 days, AOVO refund statement:

About related products purchased at AOVO store, especially electric scooters:
If there is a quality problem within one month of use, and the quality problem can not be solved under the guidance of AOVO engineer, our company will provide a full refund.
If there is a quality problem within two months of use, and the quality problem can not be solved under the guidance of AOVO engineer, our company will provide a 2/3 refund.
If there is a quality problem within three months of use, and the quality problem can not be solved under the guidance of AOVO engineer,our company will provide a 1/3 refund
If there is a quality problem exceed three months of use, our company only accept repairs, don’t support refund, AOVO provide Accessories resend service warranty in 180 days

TO QUALIFY FOR WARRANTY SERVICE

  1. Provide your Order number# from aovoscooter.com
  2. The product is not intentionally damaged by human use
  3. The product cannot be used for competition
  4. The Limited 90 Day Warranty only covers parts or issues due to manufacturer defects
  5. If the product has quality problem, and using time doesn’t beyond 90 days, contact aovotech@gmail.com, ship the product to our repair site: the UK or Germany site, we will repair AOVO electric scooter for you

LIMITATIONS OF LIABILITY

  • This Limited 90 Day Warranty is non-transferable after the product’s initial sale.
  • This Limited 90 Day Warranty only covers parts due to manufacturer defect
  • No unapproved modifications can be made to the product, its performance or otherwise, in order for this Limited 90 Day Warranty to remain in effect.
  • No reimbursement is provided for towing, loss of time, loss of use, inconvenience, incidental or consequential damages.
  • Warranty is void if weather related water damage is determined. Owner is responsible for storage and protection from the weather.
  • AOVO makes no warranty with respect to products or trade accessories not made by AOVO, including, but not limited to, motors, tires, wheels, and batteries, such products or trade accessories, such items being subject to the original manufacturer’s warranty, if any.
  • This Limited 90 Day Warranty does not cover minor surface blemishes, rips, tears, or other cosmetic damage due to normal use, or other intentional or unintentional damage to the product.
  • This Limited 90 Day Warranty will not cover any damage which results from the application of improper cleaners, solvents or chemicals to the product, water damage, smoke or soot, or from exposure to saltwater, sea breeze or salt.
  • This Limited 90 Day Warranty will not cover any damage which results from aging, such as fading of paint, deterioration of plated surfaces, deterioration of rubber or plastics, or rusting.
  • This Limited 90 Day Warranty does not cover improper repair or misdiagnosis of problems.
  • Damage due to misuse or neglect, use other than as specified in the Owner’s Manual, or use under abnormal conditions are not covered by this Limited 90 Day Warranty.
  • This limited warranty does not cover products sold second hand, open box, including but not limited to floor models (unless manufacturer’s warranty approved upon date of purchase).  Refurbished equipment, equipment sold without a manufacturer’s warranty or sold “as is”.

Warranty is void if your Hoverboard/Scooter shows visible signs of damage or has been misused beyond what is considered normal use,  including water damage. Wear and tear is not covered under this warranty, only defects in craftsmanship such as receiving a product DOA or a bad chipboard.

To file a warranty claim please click here