AOVO 30 DAY RETURN&REFUND POLICY
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Refund in 30 days, Customer provide shipping fee. Replace in 30 days, AOVOSCOOTER provide shipping fee, If E-Scooter is severely damaged and used for more than 30 days, we will only provide half-price refund processing
Returning Products Within 30 Days of Purchase
Any new and unused product purchased on the Website can be returned within 30 days for a refund (to original method of payment). Customer is responsible for return shipping fees on all orders and ensuring that the product arrives undamaged. Products returned can be charged a restocking fee of up to 30% of the purchase price. Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to AOVO directly.
Returning Products for Warranty Claims
Your AOVO product (purchased on the Website or through an authorized retailer) has a limited 90 day Warranty covering parts due to manufacturer defect. If a defect arises during the Warranty Period, AOVO will, at its option (a) repair the affected product at no charge using new parts or parts that are equivalent to new in performance and reliability, (b) exchange the affected product with an equivalent product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability
To read more about our Warranty policy please click here
To begin the return process please click here
The AOVO product is produced for sale in the United Kingdom and Ireland, France, Germany, Spain. The AOVO Warranty for customers who intend to use it outside of the United Kingdom is not applicable. AOVOSCOOTER products produced for and sold in international channels are warranted as applicable in such foreign countries. Contact us at https://aovoscooter.com/index.php/contact-us/ for more details regarding AOVO products that require service, were purchased in the United States, and are now outside the United States. On these products, which require service, consumers are responsible for all costs including shipping, taxes, duties of replacement parts and local power adaptors at the owner’s expense.
AOVO can ship to most addresses in the United Kingdom and Ireland, France, Germany, Spain. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.
Please double check your address for accuracy when ordering from aovoscooter.com. An incorrectly entered addresses can delay or prevent shipment.
All shipping costs for returns and exchanges within the first 30 days after purchase are paid for by the customer. Customers requesting exchanges under the warranty program are responsible for the return shipping cost. If you purchase multiple items AOVOSCOOTER will try to ship together, however, due to weight and dimension limitations some multiple orders will be shipped the same day but in separate packaging.
We are unable to accept any additional payment for expedited shipping. Please see our Delivery Times Below.
If your item is in stock it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted it will be back ordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a back-order, modify the order, or cancel the order with a full refund. GOTRAX does not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other area outside of the contiguous 48 lower United States.
Tracking your package
Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.
aovoscooter.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.
AOVO cannot ship to APO/FPO addresses.
AOVO cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for a refund to your credit card account.
These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proofread it for any mistakes before submitting your order.
Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.
Return Address: Poland Warehouse
Name：ZHENG SHU HE (SINDA POLAND)
Street：Al .Krakowska 163,lok Pierwsze piętro
Return Address: Germany Warehouse
Xin Service GmbH
Street: Niemberger Weg 1
Post Code: 06188
City: Landsberg OT Spickendorf